phonelogs.biz resolves the following problems:
- How long have my employees been on the phone today?
- How many people did they call? ..and who did they call?
- How many people called them? ..and who called them?
- How many calls did my call center take? ..who is the best agent?
- How much should my long distance bill be? ..is this normal?
- How many calls did I make last month? ..last year?
- When are my busiest call times?
- How many phone lines am I really using?
phonelogs.biz allows you to:
- Create custom graphs online
- Create e-mail alerts of unusual activity
- Schedule reports to be sent to e-mail
phonelogs.biz integrates easily by uploading your logs nightly or in real time (depending on phone system)
phonelogs.biz is built on rock solid Microsoft products (Microsoft Server 2008 and Microsoft SQL Server 2008) and utilizes SSL encryption